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7 ways To Respond to Tragedy With Redemptive Presence

My daughter, Lucy, was a freshman at Arapahoe High School in Denver when a shooter entered the building, immediately killed one of her classmates, then stalked the hallways for more victims. Lucy was not in class at the time, so she and about 50 other students ran to find hiding places. The shooter was later confronted in the school library by the resource officer, and he took his own life. The trauma of this experience, eight years later, was re-accessed this week—as it has been many times over, and I’ve been turning out this question in my mind: What does redemptive presence look like in tragedy?

Several years ago I was driving home from a writing retreat, where I’d been off the grid for four days—no Wi-Fi, no cell service. I called my wife to let her know I was on the road, and I heard that edge in her voice that I know all too well… “Rick, there’s an active shooter situation happening right now, at the STEM school that’s 10 minutes from us. Emma’s (my younger daughter) in lockdown at her school right now, and I don’t know when she’ll be released. They’re already saying there are students down…”

Now, as then, we’re immersed in the background noise of news reporters talking about victims and perpetrators and heroes and “Run, Hide, Fight.” In the Denver community, where I live, we’ve been through this before, of course—Columbine set the horrific template for shootings. Then, as now, I’m surrounded by parents and teenagers traumatized by this tragedy. And I know the open wound from this gash will never close…

In the middle of crisis and tragedy, ministry leaders (including me) must deal with our own emotional response while simultaneously offering redemptive presence, or what author Edwin Friedman calls our “non-anxious presence” into an atmosphere of fear and confusion and grief.

After the STEM school shooting two years ago, I arrived home and my wife and I retreated into my office to wrestle with what to do about our “home church” of teenagers, meeting that night. Would we ditch what I’d planned and focus the whole night on the shooting and its aftermath? Ditch the plan and switch to something that addresses fear in general? Cancel the group altogether so kids could feel free to be with their families?

We reached out via text to see how many were still planning to come, and decided not to cancel. And I told my wife that my experience with people in the midst of a trauma is that they need to look at it, then look away, then look at it again. We can’t handle staring at it for too long, because it’s too much for our soul. So I decided not to lead with what I’d planned and, instead, grabbed an experience I led a few years ago on how Jesus helped His disciples face their fears. Then we welcomed our group—most showed up—and opened by acknowledging the fear, and grief, and anger we’d been swept into… And then we launched into our conversation… It was beautiful and amazing and sad and invigorating… And filled with the “into the dark” redemptive presence of Jesus…

Years ago, after a school shooting in Pennsylvania, a youth worker named Rob Tucker sent me his strategic “response priorities”—learned from his direct experience. Here is what Rob has learned about responding with redemptive presence to people in crisis and tragedy:

1. Respond quickly and proactively. Don’t allow the crisis to control your ministry’s direction. Rather, ask yourself how your ministry can help direct the response to the crisis. Jesus’ redemptive plan for any tragedy is carried out through his people. Ask Him to move through your ministry and church for healing, reconciliation, or whatever is needed.

2. Encourage affected people to tell, retell, and tell again their story. The relief that comes from being heard is hard to measure. Many people just want you to hear what they’ve been through. They’re not looking for knee-jerk reactions to complicated situations or quick fixes for their problems. They want you to really hear them. Remedies can come later with Jesus’ help.

3. Don’t forget to reach out to parents. Many parents are just as shaken up as their kids, no matter how close to the situation they are. Put yourself in their shoes. Empathize with their fears. Help them with their pain. If they’re not well, it will take much longer for their children to find help.

4. Offer whatever you have to the community. Give your time, your building, your expertise, and any other valuable resource that can help in the situation. Keep offering, even when your help is declined. It’s crucial your community understands your true intentions—your church exists to meet the real needs of real people. Open a door between your community and your ministry.

5. Change your program to meet needs. If you truly have a “relational ministry,” you’ll dump what you’ve planned to respond to what people really need. It might mean re-planning your regular gathering or even a retreat weekend. This isn’t about your agenda—it’s about meeting people where they’re at, inviting Jesus to give you insight and wisdom as you do.

6. Ask your staffers, parents, and other leaders about ways you can improve your response. Refuse to assume your actions have hit the mark—find out by asking.

7. Invite Jesus to deepen your dependence on him. A tragedy clarifies your vision—we’re viscerally more desperate for Jesus’ help. He will help clarify our perspective on what’s really important in your ministry. A crisis puts Him squarely at the center of everything… just where He belongs.

Rick Lawrence is Executive Director of Vibrant Faith. His new book is The Suicide Solution: Finding Your Way Out of the Darkness. He’s the general editor of the Jesus-Centered Bible, and author of 40 books, including The Jesus-Centered Life and the new daily devotional Jesus-Centered Daily. He created and hosts the podcast Paying Ridiculous Attention to Jesus https://soundcloud.com/pay-attention-to-jesus

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